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Customer Support Agent with Arabic at Salveinno

Limassol, Cyprus, Cyprus -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

0.0

Posted On

04 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Arabic Fluency, English Fluency, Microsoft Office, CRM Management, Phone Handling, Active Listening, Communication Skills, Presentation Skills, Time Management

Industry

Human Resources Services

Description

Position: Customer Support Agent Location: Limassol, Cyprus Work Model: On-site Salary: Base Salary Duties and Responsibilities: Handle company chats, emails, and calls efficiently Identify customer needs and deliver satisfaction Manage inquiries from new leads and clients via phone, chat, email, and portal Provide timely support to leads and clients Update CRM with records of all interactions and actions Collaborate with other departments by assigning tasks for complex client issues Follow up with clients, schedule callbacks, and ensure high satisfaction Work effectively both independently and in teams Adhere to established processes and procedures Requirements: Demonstrated experience in customer support Forex and financial markets background is advantageous Native or fluent Arabic and English (minimum B2 level), spoken and written Skilled in Microsoft Office (Word, Excel, Outlook) Strong phone handling and active listening abilities Capacity to thrive under pressure and meet deadlines Outstanding communication and presentation skills Flexibility for rotating weekly shifts (morning, afternoon, night) Benefits: Medical insurance coverage Provident fund contributions Company group discount program Complimentary parking On-site fitness room with classes Contemporary workspace in central Limassol near the highway Supportive multinational team environment Career development and learning opportunities We are committed to building a diverse and inclusive workplace. We welcome applications from people of all backgrounds and identities. Applications will be assessed on skills, experience and potential to succeed in this role.

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Responsibilities

Handle customer inquiries via chat, email, and phone while managing leads and updating CRM records. Collaborate with other departments to resolve complex client issues and ensure high customer satisfaction.