Customer Support Agent with Polish (night shift) at Sofia Stars

Sofia, Sofiya, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluency In Polish, Fluency In English, Communication Skills, Negotiation Skills, Attention To Detail, Customer Support Experience

Industry

Business Consulting and Services

Description

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey. 🌟 Sofia Stars is growing tremendously, and we continue to conquer new countries! 🌍 🎯 Role in a nutshell: We’re on the lookout for a Polish & English-speaking Customer Support Agent to join our superstar team and make a real impact. 🇵🇱🇬🇧 This job is for our Night Team and it is based on a 3:3 working basis (3 days in, 3 days off) with a shift pattern of 11PM - 9AM (UTC+3) based on a fully remote basis. 🛠️ What you'll be doing: Providing friendly support in Polish via email and live chat Handling requests with strong attention to detail Understanding clients’ needs and offering proactive solutions Keeping customer satisfaction front and center Collaborating closely with the team to improve support processes 🧩 What we’re looking for: Fluency in Polish & English, both written and spoken A proactive attitude with a knack for support or sales Excellent communication and negotiation skills Strong attention to detail Previous experience as a support agent is a plus 🎁 Why join Sofia Stars? Official employment with full medical insurance (including dental, maternity, check-ups) Competitive salary and attractive bonus scheme Dynamic and international team environment Birthday gift to celebrate your special day Opportunities for career growth and professional development Multisport card (partly covered) and fun team-building events Bright, modern office in a great location Wedding and baby gifts to celebrate life’s milestones 20 working days of paid vacation and maternity leave support Food vouchers, breakfast, fruits, and snacks available in the office 📢 Excited to join our journey? Apply now and become part of something amazing at Sofia Stars. Ready to shine? Let’s make it real. By submitting your application, you agree to our Privacy Policy.

Responsibilities

Providing friendly support in Polish via email and live chat while handling requests with strong attention to detail. Understanding clients’ needs and offering proactive solutions to maintain customer satisfaction.