Customer Support Agent with Turkish at BrainRocket

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Turkish, English, Customer Support, Attention to Detail, Communication Skills, Negotiation Skills, Proactive, Sales Skills

Industry

Software Development

Description

BrainRocket is a global company creating end-to-end tech products for clients across Fintech, iGaming, and Marketing. ‍Young, ambitious, and unstoppable, we've already taken Cyprus, Malta, Portugal, Poland, and Serbia by storm. Our BRO team consists of 1,300 bright minds creating innovative ideas and products. We don’t follow formats. We shape them. We build what works, launch it fast, and make sure it hits. Sofia Stars is growing tremendously, and we continue to conquer new countries! Role in a nutshell: We're looking for a Turkish & English-speaking Customer Support Agent to join our team and make his own contribution to our products. Responsibilities: ✔️ Providing support in Turkish by email and Live chats; ✔️ Processing with great attention to details and content; ✔️ Identifying clients' needs and proactively proposing solutions; ✔️ Focusing on customer expectations and satisfaction; ✔️ Working closely with our team to improve and establish the necessary processes. ‍ Qualifications: ✔️ Proficiency in Turkish and English, both written and spoken; ✔️ Proactive person with good support/sales skills; ✔️ Strong communication and negotiation skills; ✔️ Attention to detail; ✔️ Previous experience as a support agent will be considered an advantage. ‍ Why Sofia Stars? ✔️ Official employment & Full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups); ✔️ Competitive salary and attractive bonus scheme; ✔️ Working in a dynamic International company; ✔️ Birthday celebration present; ✔️ Ability for career and professional growth within the company; ✔️ Sportscard (Multisport) - partly covered & team-building events and activities; ✔️ Sunny, spacious office; ✔️ Wedding gift; ✔️ Gift for newborns; ✔️ Time for proper rest and 20 working days of Annual Vacation, maternity leave support; ✔️ Food vouchers, breakfast, fruits, and snacks available in the office. Bold moves start here. Make yours. Apply today! By submitting your application, you agree to our Privacy Policy.

Responsibilities

The Customer Support Agent will provide support in Turkish via email and live chats, focusing on customer satisfaction and identifying client needs. They will work closely with the team to improve processes and propose solutions proactively.