ABOUT EMPLIFI

Emplifi’s unified customer engagement platform empowers more than 20,000 of the world’s leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty.

JOB SUMMARY

The Technical Support Representative is a valued member of the Global Support team to help us provide exceptional technical assistance and maintain outstanding relationships with our Emplifi customers worldwide. As a part of the team, you will be responsible for overseeing daily support inquiries to ensure we meet the support needs of our clients and maintain a high level of customer satisfaction.

• Daily handling of customer inquiries through different channels (email, ticket, phone) while adhering to Support SLAs and Support Processes.
• Ensure customer satisfaction and provide professional customer support
• Work with our Engineering team to help troubleshoot escalated issues from customers and owning interactions to resolution
• Be a subject matter expert for our customers