Customer Support Analyst - Munis at S&P Global

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

0.0

Posted On

20 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client service, Application support, Case management, Deal management, User training, Product demos, Reporting, Data analysis, MS Office Suite, Capital markets, Financial markets, Communication skills, Organizational skills, Time-management, Problem solving

Industry

Financial Services

Description

About the Role: Grade Level (for internal use): 07 Role - Client Success Analyst Product – Municipals In this position, you will serve our extensive client base to deliver superior service with the onboarding and continuous support of the Municipal Bookrunning application in connection with the new issuance process: Municipals – A comprehensive application used by investment banks to manage all facets of the new issuance process, including but not limited to, deal creation, order and allotment tracking, trading, regulatory reporting, pricing, and analytics Client Success Analysts play a significant role in ensuring success of the aforementioned applications, through the management of the below responsibilities: Core Responsibilities: Serve as a direct conduit for all sell-side banks, across all facets of client service and application support Monitor all client inbound requests via our case management email system and telephony hotlines to address deals and support requests in a timely manner Proactively monitor live transactions to ensure application operability and user success Provide outstanding client service by assisting clients with deal management, service interruptions and/or production issues, user training, and general application usage Host client meetings to assist with training, product demos, and transactional support Produce scheduled and/or ad-hoc reporting deliverables in a timely and accurate fashion Partner with in-house Product Specialists to share client feedback and understand strategic roadmaps Partner with in-house Professional Services with client onboarding events to ensure proper training, user access, and testing of production environments Compile daily operational reports to communicate the health of the business (i.e., volumes, risk exposure) to management Assist with regular usage audits to help identify opportunities and drive product adoption Personal Competencies: BA/BS degree and/or equivalent related work experience Proficient in MS Office Suite, and a strong knowledge of internet applications Interest in the Capital Markets and the financial markets Excellent written and verbal communication skills, with the ability to cater styles to all levels of management and clientele Exceptional interpersonal skills that incites healthy dialogue and trusted client relationships Good organizational and time-management skills to adhere to deadlines and deliverables Ability to work independently while still interacting within an integrated team structure About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Mission: Advancing Essential Intelligence. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. 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Responsibilities

The analyst will serve as a direct conduit for sell-side banks, managing client service requests and supporting the Municipal Bookrunning application. They will also monitor live transactions, host training sessions, and produce operational reports to ensure application health and user success.