Customer Support Analyst at SUNSHINE ENTERPRISE USA LLC

University, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

0.0

Posted On

22 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Administrative Support, Data Entry, Application Processing, Inquiry Response, Record Keeping, Time Management, Attention To Detail, Microsoft Word, Microsoft Excel, Microsoft Outlook, Communication

Industry

Wholesale

Description

Job Title: Permit Analyst/CSR/Admin Assistant Employment Type: Contract / Full-Time Work Mode: Onsite / Hybrid / Remote (as applicable) Schedule: Business Hours (Monday–Friday) Location: [Insert Location] Position Overview We are seeking a detail-oriented and customer-focused Application Support Specialist to support the intake, review, and processing of permit and service-related applications. This role is ideal for individuals with backgrounds in customer service, administrative support, front desk operations, call centers, or office coordination who are comfortable working with forms, data, and customer inquiries. No prior permit experience is required — training will be provided. Key Responsibilities Receive, review, and process permit or application requests for completeness and accuracy Enter and maintain application data in internal systems, databases, or tracking tools Respond to customer inquiries via phone, email, or in person regarding application status, requirements, and next steps Provide clear guidance to applicants on documentation, forms, and procedural requirements Coordinate with internal departments to route applications and resolve missing or incorrect information Track application progress and ensure timely follow-up and resolution Maintain organized records in compliance with internal policies and regulatory standards Prepare basic reports, logs, or summaries related to application volume and status Deliver professional, courteous customer service at all times Required Qualifications 1+ year of experience in Customer Service, Administrative Support, Office Assistant, Front Desk, Call Center, or Clerical roles Strong attention to detail and accuracy when handling forms and data Comfortable working with computers and multiple systems Basic proficiency in Microsoft Office (Word, Excel, Outlook) or similar tools Ability to communicate clearly and professionally with customers and internal teams Strong organizational and time-management skills Training & Support Full training provided on permit processes, systems, and procedures Ongoing support from supervisors and team leads Clear process documentation and job aids available Who Should Apply This role is a great fit for candidates who have worked as: Customer Service Representative Administrative Assistant Office Clerk Front Desk Coordinator Call Center Agent Receptionist Data Entry Clerk If you enjoy helping people, working with documents, and ensuring processes run smoothly, we encourage you to apply.

Responsibilities

The role involves supporting the intake, review, and processing of permit and service-related applications, which includes entering and maintaining application data in internal systems. Responsibilities also cover responding to customer inquiries via phone, email, or in person regarding application status and requirements.