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Customer Support Analyst - Temp Only at U.S. Legal Support

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

25.0

Posted On

02 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Problem Solving, Communication, Microsoft Teams, Remote Tools, Litigation, Legal Industry, Tech Experience

Industry

Law Practice

Description

Customer Support Analyst - Temp Only Temporary - 3-4 months Are you organized, customer service driven, and adaptable? Do you enjoy multi-tasking and problem solving? U.S. Legal Support is seeking a Customer Support Analyst who excels at managing multiple priorities, communicating effectively, and providing exceptional client support. In this role, you’ll serve as a liaison between the company and clients/customers for our Remote Depo platform and similar offerings, including Live Litigation and WebEx. If you possess these qualities, consider joining our legal service team! ---------------------------------------- ESSENTIAL JOB FUNCTIONS • Respond to customer inquiries by telephone or email to provide non-technical problem resolution • Analyze customer service needs and refer to other departments for follow-up as needed • Assist clients, witnesses, and reporters with starting Remote Depositions as needed • Maintain extensive knowledge of remote tools, including but not limited to Remote Counsel, Live Litigation, WebEx, and BOX • Provide accurate, valid, and complete information using appropriate systems and tools • Work with clients to resolve issues while ensuring all services are conducted with integrity and professionalism REMOTE DEPO SUPPORT TASKS: • Create and send Remote Deposition links • Stay up to date on scheduling changes and standing orders, making appropriate adjustments to all Remote proceeding links • Assign videographers to remote and in-person proceedings in selected regions ---------------------------------------- REQUIREMENTS • High School Diploma or equivalent required • 2–3 years of customer service experience preferred • Litigation or legal industry experience a plus * Must be highly skilled in Microsoft Teams * Tech experience a plus * Strong customer services skills * Work in office position ----------------------------------------

Responsibilities

The Customer Support Analyst will respond to customer inquiries and assist clients with Remote Depositions. They will also manage scheduling changes and ensure effective communication between the company and clients.