WE ADOPT A ‘NAME BLIND’ APPROACH TO SHORTLISTING. RECRUITING MANAGERS WILL NOT HAVE ACCESS TO PERSONAL INFORMATION, INCLUDING YOUR NAME AND CONTACT DETAILS, UNTIL A SHORTLISTING DECISION HAS BEEN MADE - PLEASE NOTE THAT THIS ALSO INCLUDES ANY CV UPLOADED. EQUALITY MONITORING INFORMATION IS NOT ACCESSIBLE BY RECRUITING MANAGERS AT ANY STAGE.

Organisation
Kirklees
Directorate
Place
Service Area
Homes & Neighbourhoods
Hours
37 hours & 20 hours
Number of Jobs
2
Location(s)
Combination of face to face at Huddersfield / Dewsbury Library Hubs, Civic Centre 1 and working from home - hybrid.
Position type
Permanent
Grade
Grade 6
Salary
£25,584 - £27,269 (37 hours) £13,829 to £14,740 (20 hours)
1 x 37 hrs working the following shift pattern:
Monday to Thursday 08:45am -17:15pm
Friday 08:45am -16:45pm
1x 20 hrs working the following shift pattern: -
Monday and Tuesday 08:45am - 17:15pm
Wednesday 09:00am to 14:00 pm

THE ROLE:

As a Customer Support and Information Officer you will be the first point of contact for the majority of calls that are presented to our Homes & Neighbourhoods Service, from tenants, your colleagues, within the service and across the organisation. This role is both telephone-based and face to face. You will be required to cover the face-to-face duty at both Huddersfield and Dewsbury Library Hubs
You will require excellent customer service skills along with a positive and sensitive manner. As well as the phone calls and face to face duties, you will be expected to respond to messages, emails and administrative duties.
Where possible you will be expected to resolve issues at the first point of contact, signposting customers for advice and action where necessary. You will work closely with your team to ensure tenants and customers receive a high level of service and our properties are maintained in line with safety requirements and legislative obligations.
You will be required to access various computer systems to log, record, extract information and update customer records. Therefore, you will require accurate keyboard skills with the ability to talk and type and have an understanding of GDPR and confidentiality issues relating customer information.
We will be creating an appointable list for future full time, part time and temporary posts.
The posts are hybrid working from the office and when attending meetings and training. Hybrid working is from Civic Centre 1, Huddersfield. You will be required to work from Huddersfield and Dewsbury Library Hubs on a rota basis. It is essential that you can travel.

SUKI NATER AND NICOLA SIMPSON ARE THE MANAGERS FOR THESE ROLES, PLEASE CONTACT THEM ON 01484 221000 FOR AN INFORMAL DISCUSSION, OR IF YOU NEED ANY MORE INFORMATION.

Nicola Simpson is the manager for this role, please contact them on 01484 221000 for an informal discussion, or if you need any more information.
We know there’s a wealth of talent among people who have a disability and we encourage applications from people with all differing abilities. So, if you need any support completing an application form, or any other format for the application or Job Description please contact the Recruitment Team for help by email: jobs@kirklees.gov.uk or phone: 01484 221000 and ask for ‘Recruitment’.
We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.
Closing date
03 August 2025, 11:55 PM

To do this role you will need:

• Minimal GCSE grade 4 (c), or equivalent qualification in maths and English (we will consider relevant experience in lieu of GSCE’s for deployees only)
• Excellent customer service skills
• Ability to organise and prioritise own workload
• Excellent communication skills
• The ability to cope with a range of challenging situations and be resilient to the pressures of the role
• Previous experience of working in a customer service environment
• A good level of computer literacy
• Essential that you can travel to various locations