Role title: Customer Support and Office Administrator
Reporting to: Office Manager
Location: This role is based on the company premises in Mitchelstown, Co. Cork.
Duration: Permanent / Full time / 39-hour week
Remuneration: Salary negotiable and competitive
Other benefits: Productivity bonuses / Pension scheme / Sick pay scheme / Half-day Friday / Modern purpose-built factory and facilities / Free car-parking / Convenient location / Minimal traffic / Low-stress commute / Educational assistance

JOB SUMMARY:

In this role, you’ll be a key part of our day-to-day operations, supporting both our customers and internal teams. Here’s what you’ll be doing:

QUALIFICATIONS AND SKILLS:

• Proven experience working in an office environment.
• Proficiency in Excel and Sage is an advantage.
• Demonstrate a high level of attention to detail, strong organisational skills, and a willingness to learn.
• Good communication and teamwork abilities.
• Ability to work independently with minimal supervision.
• Time management and ability to handle multiple tasks efficiently.

EXPERIENCE:

• Minimum 1–2 years of experience in an office environment.
  Job Types: Full-time, Permanent
  Pay: €27,000.00-€35,000.00 per year

Benefits:

• Bike to work scheme
• Company events
• Company pension
• On-site parking
• Sick pay

Application question(s):

• Have you Office Administration experience?

Experience:

• Office Administration: 1 year (required)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Work Location: In perso

• Responding to customer queries by phone and email with professionalism
• Preparing quotes, processing orders, and handling shipping documentation for both national and international deliveries
• Assisting with import/export shipping and customs paperwork
• Keeping our sales order database up to date
• Maintaining a tidy and efficient filing system
• Supporting finance tasks with data entry and purchase order creation
• Maintaining document control and ensuring everything is in order
• Welcoming visitors and answering calls in a friendly, helpful manner
• Providing admin support to our management team
• Organising travel arrangements and coordinating logistics
• Keeping the office stocked with stationary supplies and canteen supplies
• Liaising with cleaning staff and contractors
• Collaborating with other departments daily
• Pitching in with general admin tasks as needed