How to Apply
Only applications via Indeed reply will be reviewed. No phone calls. No submissions over our client-focused website.
Position Overview
We’re looking for a highly organized, detail-oriented, and client-focused team member to help manage orders, support clients, and ensure smooth operations. This hybrid role combines project coordination with customer support. You must be available throughout standard U.S. business hours and ready to respond quickly—via chat or video call—to our internal team or clients.

Requirements

• Must be reachable and responsive during regular business hours
• Must have a quiet, dedicated home office setup
• Able to handle frequent, quick video calls with team members and clients
• Exceptional attention to detail and follow-through
• Friendly communication style and professional demeanor
• Familiarity with Trello, HubSpot, and other productivity tools (a plus)
• Experience in printing, graphic design, or video production environments is an advantage
• Strong organizational and multitasking skills
• Tech-savvy and proactiv

Project Management

• Track client jobs from submission to delivery
• Enter and manage project requirements in our Trello-based system
• Monitor project progress and ensure all future steps are scheduled
• Review files for print/video compliance and escalate issues proactively
• Coordinate production milestones, including proofs and approvals
• Manage order fulfillment and collaborate with production

Customer Support

• Communicate with clients via email, phone, and video
• Provide quotes, offer consultation on brochure types, print finishes, screen sizes, and packaging
• Maintain client relationships through timely updates and support
• Conduct product walkthroughs or consultations over video
• Resolve issues quickly and professionally
• Identify recurring problems and collaborate with the team on prevention
• Recommend upsells (e.g. more units, design services, video editing) when appropriate

Administrative Duties

• Prepare invoices and manage billing
• Keep customer records updated and organized
• Assist with general office tasks as needed

Requirements

• Must be reachable and responsive during regular business hours
• Must have a quiet, dedicated home office setup
• Able to handle frequent, quick video calls with team members and clients
• Exceptional attention to detail and follow-through
• Friendly communication style and professional demeanor
• Familiarity with Trello, HubSpot, and other productivity tools (a plus)
• Experience in printing, graphic design, or video production environments is an advantage
• Strong organizational and multitasking skills
• Tech-savvy and proactive

Work Environment

• Remote-first, with occasional (1-2 times per month) in-person meetings at our Orlando-area warehouse
• Team-oriented but independently managed tasks
• Fast-paced but supportive environment

Job Types: Full-time, Contract
Pay: $18.00 - $23.00 per hour
Expected hours: 40 per week

Benefits:

• Paid time off
• Work from home

Ability to Commute:

• Orlando, FL 32811 (Preferred)

Ability to Relocate:

• Orlando, FL 32811: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Orlando, FL 3281