The role: We are seeking a dynamic and outgoing individual to join our vibrant estate agency team in Bude as a full-time, office-based Customer Support and Sales Progression professional. This role is integral to ensuring our customers’ experience is nothing short of exceptional. You will be at the forefront of handling customer service enquiries, maintaining impeccable phone etiquette, and enhancing overall customer satisfaction on a daily basis.
The ideal candidate: We are looking for someone with a sparkling personality who enjoys engaging and connecting with people. You should be presentable and possess strong customer service and communication skills. The ability to thrive under pressure, coupled with a methodical approach and keen attention to detail, is essential. Being computer literate is a prerequisite. Whilst prior experience in customer service and the property industry is advantageous, it is not essential as comprehensive training will be provided.

Experience:

• property industry: 1 year (preferred)
• Customer service: 1 year (required

• Communicate efficiently with vendors, purchasers and solicitors to ensure smooth transaction progression
• Ensure customer service experiences are of the highest standard, including adept problem-solving and conflict resolution
• Effectively manage diaries
• Utilise our database to accurately record information
• Handle general administration tasks such as filing, photocopying, and mailing.
  Organisation and attention to detail are paramount in this role.
  Working Hours: 8.45am to 5.30pm Monday to Friday (with 60 minutes lunch break daily)
  We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
  Job Types: Full-time, Permanent

Benefits:

• Company pension

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Bude: reliably commute or plan to relocate before starting work (required)

Experience:

• property industry: 1 year (preferred)
• Customer service: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person
Application deadline: 14/03/2025
Reference ID: WJDS/270225/CSS