OVERVIEW

We are seeking a dedicated and proactive Customer Support Coordinator to join our team. This role is essential in ensuring that our customers receive exceptional service and support. The ideal candidate will possess strong communication skills, a keen eye for detail, and the ability to analyse customer needs effectively. As a Customer Support Coordinator, you will be the first point of contact for our clients, providing assistance and resolving issues while also identifying opportunities for upselling.

EXPERIENCE

• Proficiency in both English and Spanish is highly desirable; multilingual candidates are encouraged to apply.
• Previous experience in a customer service or support role is preferred.
• Strong communication skills, both verbal and written, with an emphasis on clarity and professionalism.
• Excellent analysis skills to assess customer needs and provide tailored solutions.
• Familiarity with data entry processes and attention to detail is essential.
• A background in upselling techniques would be advantageous but not mandatory. Join us as we strive to enhance our customer experience through dedicated support and exceptional service!
  Job Type: Full-time
  Pay: £25.00-£30.00 per hour

Benefits:

• Company pension
• Flexitime

Work Location: In perso

• Respond promptly to customer inquiries via phone and email, ensuring a high standard of phone etiquette.
• Perform data entry tasks accurately to maintain up-to-date customer records.
• Assist customers in navigating our products and services, providing clear guidance and support.
• Identify opportunities for upselling additional products or services based on customer needs.
• Collaborate with other departments to resolve customer issues efficiently and effectively.
• Maintain a positive and professional relationship with customers at all times.
• Conduct follow-up communications to ensure customer satisfaction and retention.