At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world
This Position reports to:
Superviseure, entrée de commande
ABB’s Process Automation business area enables customers to operate some of the world’s largest and most complex industrial infrastructures, helping them outrun – leaner and cleaner.
We offer a broad range of automation, electrification and digital solutions for process, hybrid and maritime industries, including industry-specific integrated control and software as well as measurement and analytics solutions and services.

• Assists customers by monitoring request statuses, resolving inquiries across multiple channels swiftly and competently, and providing support during escalations. Ensures customer issues (product, technical, order, payment, etc.) are resolved directly or in coordination with Sales, Operations, Supply Chain, and other teams.
• Recommends appropriate solutions and coordinates with relevant teams to ensure end-to-end handling of requests, including production scheduling, resourcing, quotes, pricing, and invoicing. Provides regular updates and clarifications to customers, proactively informs them about issue status, and ensures a positive customer experience.
• Initiates customer feedback loops (e.g., surveys) to assess satisfaction and identify areas for improvement. Supports the maintenance of contact lists, routing tables, and internal/external information pages. Assists with outbound activities like marketing campaigns and offers follow-the-sun or in-person customer service when needed.
• Applies a systematic, detail-oriented approach to case resolution. Prepares and analyzes statistics using available tools, tracks performance against targets, monitors trends across inquiries, identifies improvement areas, and communicates results or risks to management.