Customer Support Assistant at Alphabe Insight Inc

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Dec, 25

Salary

59000.0

Posted On

22 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem-Solving, Interpersonal Skills, Microsoft Office Suite, Organizational Skills, Attention To Detail, Administrative Support

Industry

Public Relations and Communications Services

Description

Company Description About Us – Bela Brand Bat At Bela Brand Bat, we bring bold creativity and strategic precision together to craft memorable brand experiences. Headquartered in Columbus and expanding across the U.S., our agency is known for delivering high-impact campaigns and unforgettable events that elevate brand identities. We don’t just plan—we connect, captivate, and convert audiences through meaningful, experiential marketing. Job Description Job Description We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team. This position plays a vital role in ensuring customers receive timely, accurate, and professional assistance. The ideal candidate is proactive, organized, and passionate about providing high-quality support in a fast-paced business environment. Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and in-person Provide accurate information regarding products, services, and company policies Resolve customer issues efficiently and escalate complex matters to the appropriate departments Maintain detailed and organized records of interactions and follow-up activities Support internal teams by relaying customer feedback and identifying areas for improvement Assist with administrative tasks and document processing as needed Uphold company standards in all communications and customer engagements Qualifications Qualifications High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred Minimum of 1–2 years of experience in customer service or administrative support Strong verbal and written communication skills Excellent problem-solving and interpersonal abilities Proficient in Microsoft Office Suite (Word, Excel, Outlook) Ability to multitask and stay organized under pressure Professional demeanor and a customer-first attitude Additional Information Benefits Competitive salary ($53,000 – $59,000 annually) Career development and growth opportunities within the company Supportive team environment with ongoing training Paid time off and holidays Health and wellness benefits available

Responsibilities

The Customer Support Assistant will respond promptly to customer inquiries and provide accurate information regarding products and services. They will also resolve customer issues efficiently and maintain organized records of interactions.