Customer Support Assistant at Alphabe Insight Inc

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jun, 26

Salary

55000.0

Posted On

07 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Interpersonal skills, Organization, Time management, Task management, Problem-solving, Attention to detail, Professional attitude, Customer service, Computer skills, Administrative skills

Industry

Public Relations and Communications Services

Description

Company Description Park 6 Logistic is a forward-thinking logistics and supply chain solutions company dedicated to delivering efficient, reliable, and innovative transportation services. Based in Boston, we work closely with businesses across multiple industries to streamline operations, improve delivery performance, and strengthen distribution networks. Job Description Park 6 Logistic is seeking a professional and detail-oriented Customer Support Assistant to join our team in Austin, TX. This role plays an important part in maintaining strong relationships with clients by providing timely support, assisting with inquiries, and ensuring accurate communication between departments. The ideal candidate is organized, proactive, and committed to delivering a positive customer experience while supporting daily administrative and operational tasks. Responsibilities Respond to customer inquiries in a professional and timely manner Assist clients with information related to services, orders, and logistics updates Maintain accurate records of customer interactions and service requests Coordinate with internal teams to resolve customer concerns efficiently Support administrative tasks related to customer service operations Monitor requests and follow up to ensure issues are fully resolved Provide general assistance to the customer support and operations teams Qualifications Strong communication and interpersonal skills Excellent organizational and time management abilities Ability to manage multiple tasks in a fast-paced environment Problem-solving mindset and attention to detail Professional attitude and commitment to quality service Basic computer and administrative skills Additional Information Competitive salary ($51,000 – $55,000 per year) Leadership training and professional development opportunities Clear pathways for career growth within the organization Hands-on experience in operations and team leadership Supportive and collaborative work environment Opportunities to develop valuable industry skills

Responsibilities

The assistant will be responsible for responding to customer inquiries professionally and timely, assisting clients with service and logistics updates, and maintaining accurate records of all customer interactions. This role also involves coordinating with internal teams to resolve concerns efficiently and supporting daily administrative tasks.