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Customer Support Assistant at Alphabe Insight Inc

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

26.0

Posted On

15 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem-Solving, Attention To Detail, CRM Software, Troubleshooting, Multitasking, Prioritization

Industry

Public Relations and Communications Services

Description

Company Description At Consider Posh Pro, we’ve got a knack for turning dull moments into dazzling opportunities. We’re the ones who add a splash of color to the black and white world of sales. How do we do it? Well, it’s a bit of magic mixed with a whole lot of hustle. Job Description Job Description : We are seeking a dedicated and personable Customer Support Assistant to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support through various communication channels including phone, email, and live chat. The ideal candidate will possess excellent communication skills, a patient and empathetic attitude, and the ability to resolve customer issues efficiently and effectively. Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and live chat. Provide accurate information about products, services, and policies. Troubleshoot and resolve customer issues efficiently to ensure customer satisfaction. Document and track customer interactions and transactions in the CRM system. Escalate complex issues to the appropriate departments when necessary. Qualifications Requirements High school diploma or equivalent; additional education in customer service is a plus. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. Familiarity with customer service software, databases, and tools. Additional Information Competitive salary package Opportunities for professional growth and career advancement Collaborative and supportive work environment Skill development and ongoing learning opportunities Exposure to diverse projects and industry experience Compensation: USD 16 - USD 26 - hourly

Responsibilities

The role involves serving as the first point of contact for customers via phone, email, and live chat to resolve inquiries and issues. Responsibilities include documenting interactions in the CRM and escalating complex problems to appropriate departments.