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Customer Support Assistant at Alphabe Insight Inc
Lawrence, Massachusetts, United States -
Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

51000.0

Posted On

09 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Verbal Communication, Written Communication, Organizational Skills, Time Management, Customer Focus, Problem Solving, Attention to Detail

Industry

Public Relations and Communications Services

Description
Company Description Lumina Agency Inc is a growing organization committed to operational excellence, precision, and teamwork. We support high-quality production environments by fostering a culture of accountability, efficiency, and continuous improvement. At Lumina Agency Inc, we value individuals who take pride in their work and are motivated to grow within a structured and professional setting. Job Description We are currently seeking a Customer Support Assistant to join our team in Lawrence, MA. This role is ideal for someone who is organized, proactive, and passionate about delivering outstanding customer experiences. The Customer Support Assistant will serve as a key point of contact, ensuring smooth communication and efficient support across daily operations. Responsibilities Assist customers with inquiries, requests, and general support needs Maintain clear and professional communication across internal teams Accurately document interactions and update internal records Support daily operational tasks to ensure a high standard of service Identify opportunities to improve customer satisfaction and workflows Handle administrative support related to customer service processes Qualifications Strong verbal and written communication skills Excellent organizational and time-management abilities Professional attitude with a customer-focused mindset Ability to work independently and collaboratively in a team environment Strong problem-solving skills and attention to detail Comfortable working in a fast-paced, professional setting Additional Information Competitive salary ranging from $47,000 to $51,000 per year Full-time position with long-term stability Growth opportunities within a expanding organization Professional training and skill development Supportive and collaborative work environment Valuable experience in customer support and business operations
Responsibilities
The Customer Support Assistant will assist customers with inquiries and maintain clear communication across internal teams. They will also document interactions, support daily operations, and identify opportunities to improve customer satisfaction.