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Customer Support Assistant at Alphabe Insight Inc

Cincinnati, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Jul, 26

Salary

26.0

Posted On

20 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication skills, Problem-solving, Troubleshooting, CRM systems, Microsoft Office suite, Data entry, Time management, Attention to detail, Interpersonal skills

Industry

Public Relations and Communications Services

Description

Company Description At Limitless East Marketing, we redefine possibilities through innovative, data-driven strategies that inspire and connect, ensuring measurable results for your brand. Job Description Job Description: We are seeking a dedicated and customer-oriented Customer Support Assistant to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support to resolve inquiries, issues, and feedback promptly and efficiently. The ideal candidate will possess strong communication skills, patience, and a positive attitude to ensure customer satisfaction and foster long-term relationships. Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and chat. Assist customers in troubleshooting and resolving product or service issues. Document customer interactions and maintain accurate records in the support database. Collaborate with internal teams to escalate and resolve complex issues efficiently. Provide detailed product or service information to customers as needed. Qualifications Requirements High school diploma or equivalent; additional education or certifications are a plus. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to handle multiple tasks and work in a fast-paced environment. Proficiency with customer service software, CRM systems, and Microsoft Office suite. Additional Information Benefits Competitive pay Opportunities for advancement Professional development and training Supportive and collaborative team environment Compensation: USD 17 - USD 26 - hourly

Responsibilities

The Customer Support Assistant will serve as the primary point of contact for customers, resolving inquiries and issues via phone, email, and chat. They are also responsible for documenting interactions in the support database and collaborating with internal teams to address complex service matters.