Customer Support Assistant at Alphabe Insight Inc

Akron, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

62000.0

Posted On

28 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Written Communication, Organizational Skills, Multitasking, Microsoft Office Suite, Computer Literacy, Professional Attitude, Problem-Solving, Critical Thinking

Industry

Public Relations and Communications Services

Description

Company Description About Us At Swift 7 Consultants, we are committed to delivering excellence in every client interaction. Our firm specializes in providing strategic consulting solutions tailored to help businesses thrive in an evolving marketplace. With a focus on professionalism, integrity, and innovation, we foster a supportive work environment where our team members are valued and encouraged to grow. Job Description Job Description We are seeking a Customer Support Assistant to join our growing team in Akron, OH. The ideal candidate will play a key role in ensuring that our clients receive the highest level of support and service. This position is perfect for individuals who are organized, detail-oriented, and enjoy communicating effectively to solve problems and maintain client satisfaction. Responsibilities Provide prompt and professional responses to client inquiries via phone and email. Assist customers with order details, account updates, and general support. Maintain accurate records of client interactions in the company’s internal system. Collaborate with other departments to ensure smooth client communication and service delivery. Identify and report recurring client concerns or areas for improvement. Support the team in administrative and operational tasks as needed. Qualifications Qualifications Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Proficiency in Microsoft Office Suite and general computer literacy. Ability to maintain a professional and positive attitude in all interactions. Strong problem-solving and critical-thinking skills. Additional Information Benefits Competitive salary: $57,000 – $62,000 per year. Opportunities for professional growth and skill development. Supportive, collaborative, and inclusive work environment. Comprehensive training and mentoring to foster career advancement.

Responsibilities

The Customer Support Assistant will provide prompt and professional responses to client inquiries and assist customers with order details and account updates. They will also maintain accurate records of client interactions and collaborate with other departments to ensure smooth service delivery.