Customer Support Assistant at Alphabe Insight Inc

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

51000.0

Posted On

23 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Organizational Skills, Time Management, Multitasking, Problem-Solving, Customer Focus, Detail-Oriented, Team-Oriented

Industry

Public Relations and Communications Services

Description

Company Description Skillbridge Academy is a forward-thinking organization committed to empowering individuals through education, professional development, and structured career pathways. We foster a culture of integrity, growth, and collaboration, providing our team members with the tools and support needed to succeed in a dynamic and professional environment. At Skillbridge Academy, every role contributes directly to creating a positive and efficient experience for our community. Job Description We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our Atlanta-based team. This role plays a key part in ensuring seamless communication between our clients and internal departments. The ideal candidate will contribute to maintaining high service standards while supporting daily operational and administrative tasks. Responsibilities Serve as a primary point of contact for customer inquiries via phone, email, and internal systems Provide accurate information regarding services, orders, and general support requests Coordinate with internal teams to ensure timely resolution of customer needs Maintain and update customer records and documentation Assist with order tracking, status updates, and issue resolution Support administrative tasks related to customer service operations Uphold company standards for professionalism, confidentiality, and service quality Qualifications Strong written and verbal communication skills Excellent organizational and time-management abilities Ability to multitask and prioritize in a fast-paced environment Customer-focused mindset with problem-solving capabilities Proficiency in basic computer applications and internal systems Reliable, detail-oriented, and team-oriented approach to work Additional Information Competitive salary ($47,000 – $51,000 per year) Growth opportunities within a stable and expanding company Supportive and professional work environment Skill development and internal training Long-term career potential in the logistics industry

Responsibilities

The Customer Support Assistant serves as the primary point of contact for customer inquiries and coordinates with internal teams to resolve customer needs. They also maintain customer records and assist with administrative tasks related to customer service operations.