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Customer Support Assistant at Alphabe Insight Inc

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

56000.0

Posted On

14 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strong Verbal Communication, Strong Written Communication, Excellent Organization, Problem-Solving, Multitasking, Teamwork, Positive Attitude, Customer-Centric Mindset, Proficiency In Office Tools

Industry

Public Relations and Communications Services

Description

Company Description About Us Sharpcontra is a forward-thinking organization dedicated to delivering impactful solutions with precision, innovation, and excellence. We believe in creating an environment where talent thrives, ideas matter, and every team member contributes to meaningful outcomes. Our culture is built on integrity, collaboration, and continuous improvement—ensuring that every project we undertake meets the highest standards of quality. Job Description Job Description We are looking for a Customer Support Assistant who will serve as the first point of contact for clients, providing clear guidance, exceptional assistance, and consistent support. This role requires strong communication skills, attention to detail, and the ability to deliver a smooth and positive customer experience at all times. Responsibilities Provide prompt and professional responses to customer inquiries. Assist customers with service information, issue resolution, and general support. Maintain accurate records of customer interactions and follow-up actions. Collaborate with internal departments to ensure seamless client support. Identify opportunities to improve processes and enhance service quality. Uphold company standards and deliver outstanding customer care. Qualifications Qualifications Strong verbal and written communication skills. Excellent organization, problem-solving, and multitasking abilities. Ability to work well in a team-oriented environment. Positive attitude and a customer-centric mindset. Proficiency in basic office and communication tools. Additional Information Benefits Competitive annual salary ($52,000–$56,000). Clear opportunities for professional growth and development. Supportive and collaborative work environment. Skill-building and training resources to enhance your career. Full-time job stability with long-term potential.

Responsibilities

The Customer Support Assistant will serve as the first point of contact for clients, providing clear guidance and exceptional assistance. Responsibilities include responding to inquiries, assisting with service information, and maintaining accurate records of customer interactions.