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Customer Support Assistant at Alphabe Insight Inc
Boston, Massachusetts, United States -
Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

51000.0

Posted On

04 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Support, Problem-Solving, Clear Communication, Attention To Detail, Collaboration, Order Tracking, Documentation, Professionalism

Industry

Public Relations and Communications Services

Description
Company Description Beloform Craft is a growing company recognized for its commitment to quality, creativity, and strong brand presence. We specialize in representing brands with professionalism and precision at industry events, exhibitions, and trade shows. Our team thrives on collaboration, attention to detail, and delivering outstanding experiences that leave a lasting impression. Job Description We are seeking a dedicated and detail-oriented Customer Support Assistant to join our team in Boston, MA. This role is ideal for individuals who enjoy problem-solving, clear communication, and providing high-quality service. The Customer Support Assistant will act as a key point of contact for clients, ensuring smooth interactions and a consistently positive experience. Responsibilities Serve as the primary point of contact for customer inquiries via phone and email Provide accurate information regarding products, services, and internal processes Assist customers with order tracking, updates, and general support needs Document interactions and maintain updated customer records Collaborate with internal departments to resolve inquiries efficiently Ensure a professional and courteous experience for every customer Additional Information Competitive salary ($47,000 – $51,000 per year) Opportunities for professional growth and career advancement Supportive and collaborative work environment Skill development and ongoing training Stable full-time position with long-term potential
Responsibilities
The Customer Support Assistant will serve as the primary point of contact for customer inquiries via phone and email, ensuring smooth interactions. They will assist customers with order tracking and maintain updated customer records.