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Customer Support Assistant at Alphabe Insight Inc

Tampa, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

56000.0

Posted On

14 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem-Solving, Attention To Detail, Multi-Tasking, Collaboration

Industry

Public Relations and Communications Services

Description

Company Description Next Comms Talk – About Us At Next Comms Talk, we are redefining the way businesses communicate. As a leading communications firm based in Tampa, FL, we specialize in delivering strategic solutions that drive engagement, clarity, and impact. Our team thrives on creativity, collaboration, and a commitment to excellence, and we are looking for talented professionals to join our mission. Job Description Job Description We are seeking a dedicated Customer Support Assistant to join our dynamic team in Tampa, FL. This role is essential in providing outstanding service to our clients, resolving inquiries efficiently, and ensuring a positive experience at every interaction. The ideal candidate is proactive, detail-oriented, and passionate about helping others. Responsibilities Respond to customer inquiries via phone, email, and live chat promptly and professionally. Resolve product or service issues efficiently, escalating when necessary. Maintain accurate records of customer interactions and transactions. Collaborate with team members to improve processes and customer satisfaction. Provide feedback on recurring issues and assist in developing solutions. Qualifications Qualifications High school diploma or equivalent; associate or bachelor’s degree preferred. Proven experience in customer service or a similar role. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Additional Information Benefits Competitive salary: $50,000 – $56,000 per year Opportunities for professional growth and career development Supportive and collaborative team environment Comprehensive training and skill-building programs Full-time, permanent position with standard work hours

Responsibilities

The Customer Support Assistant will respond to customer inquiries via phone, email, and live chat, ensuring a positive experience. They will also resolve product or service issues and maintain accurate records of customer interactions.