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Customer Support Assistant at Alphabe Insight Inc

Tampa, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

26.0

Posted On

06 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer support, Communication skills, Problem-solving, Attention to detail, Multitasking, Time management, CRM software, Customer service tools, Phone support, Email support, Live chat, Troubleshooting, Order processing, Documentation

Industry

Public Relations and Communications Services

Description

Company Description At Consider Posh Pro, we’ve got a knack for turning dull moments into dazzling opportunities. We’re the ones who add a splash of color to the black and white world of sales. How do we do it? Well, it’s a bit of magic mixed with a whole lot of hustle. Job Description Job Description :We are seeking a dedicated and personable Customer Support Assistant to join our dynamic team. This role is essential in providing exceptional service and support to our valued customers, ensuring their inquiries and issues are resolved promptly and efficiently. As a Customer Support Assistant, you will be the frontline representative of our company, handling a variety of communication channels including phone calls, emails, and live chat. Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, and live chat. Assist customers with product information, troubleshooting, and order processing. Document customer interactions clearly and accurately in the CRM system. Escalate complex issues to the appropriate internal teams for resolution. Follow up with customers to ensure satisfaction and issue resolution. Maintain up-to-date knowledge of company products, services, and policies Qualifications Requirements Proven experience in a customer support or service role. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to multitask and manage time effectively. Familiarity with CRM software and customer service tools. Additional Information Benefits Competitive hourly pay based on experience. Opportunities for career growth and advancement. Hands-on experience in office administration and operations. Supportive and team-oriented work environment. Compensation: USD 17 - USD 26 - hourly

Responsibilities

The Customer Support Assistant will handle customer inquiries via phone, email, and live chat while maintaining accurate records in the CRM system. They are responsible for troubleshooting issues, processing orders, and escalating complex problems to internal teams.