Customer Support Assistant at Alphabe Insight Inc

Lawrence, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

53000.0

Posted On

16 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Organization, Time-management, Problem-solving, Customer Service, Record Keeping, Coordination, Professionalism, Detail-oriented, Office Software

Industry

Public Relations and Communications Services

Description

Company Description Dynamic AS Group is a forward-thinking organization dedicated to operational excellence and seamless client experiences. We specialize in coordinating strategic initiatives and logistical solutions that support growing teams and expanding business operations. Our culture is built on professionalism, collaboration, and continuous development. We value individuals who are detail-oriented, organized, and eager to build a long-term career within a structured and supportive environment. Job Description The Customer Support Assistant plays a key role in maintaining high service standards by assisting clients with inquiries, resolving concerns efficiently, and ensuring seamless communication between departments. This position requires professionalism, strong organizational skills, and a proactive approach to problem-solving. The ideal candidate thrives in a fast-paced environment and demonstrates a strong commitment to delivering accurate and timely support. Responsibilities Respond promptly and professionally to client inquiries via phone and email Provide accurate information regarding products, services, and processes Document customer interactions and maintain updated records Coordinate with internal teams to resolve client concerns effectively Monitor and track support requests to ensure timely resolution Maintain a positive and solution-oriented approach in all communications Assist with administrative tasks related to customer service operations Qualifications Strong verbal and written communication skills Excellent organizational and time-management abilities Detail-oriented with strong problem-solving skills Ability to work independently and as part of a team Professional demeanor and customer-focused mindset Basic proficiency with office software and communication tools Additional Information Competitive salary ($49,000 – $53,000 annually) Growth opportunities within a structured and expanding organization Professional development and skill-building support Stable, full-time employment Collaborative and supportive team environment

Responsibilities

The Customer Support Assistant will be responsible for promptly and professionally responding to client inquiries via phone and email while coordinating with internal teams to resolve concerns effectively. This role also involves documenting customer interactions and maintaining updated records to ensure high service standards.