Customer Support Assistant at Alphabe Insight Inc

Louisville, Kentucky, United States -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

45000.0

Posted On

23 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Inquiries, Support Requests, Record Management, Issue Resolution, Client Satisfaction, Administrative Functions, Communication, Organization, Time-Management, Problem-Solving, Microsoft Office

Industry

Public Relations and Communications Services

Description

Company Description Elevare Branding is a forward-thinking marketing and brand development firm dedicated to helping businesses elevate their market presence through strategic positioning, creative execution, and measurable performance. Our team combines analytical insight with refined branding strategies to deliver campaigns and solutions that drive sustainable growth. Based in Louisville, KY, we pride ourselves on professionalism, collaboration, and a culture built on continuous improvement. Job Description We are seeking a highly organized and client-focused Customer Support Assistant to join our Louisville office. This role plays a vital part in ensuring smooth communication between our clients and internal teams while maintaining a high standard of service excellence. The ideal candidate is professional, solution-oriented, and thrives in a structured, fast-paced environment. Responsibilities Serve as the primary point of contact for client inquiries and support requests Provide accurate information regarding services, processes, and timelines Assist in managing client records and maintaining updated documentation Coordinate with internal departments to ensure timely resolution of issues Monitor service performance and follow up to ensure client satisfaction Support administrative functions related to customer accounts and reporting Maintain professionalism and confidentiality in all interactions Qualifications Strong written and verbal communication skills Excellent organizational and time-management abilities Detail-oriented with strong problem-solving skills Ability to manage multiple tasks efficiently Professional demeanor and customer-first mindset Proficiency in Microsoft Office and general office systems Ability to work independently and as part of a team Additional Information Competitive salary ($41,000 – $45,000 annually) Opportunities for professional growth and internal advancement Skill development through structured training programs Supportive and collaborative work environment Stable, full-time position with long-term career potential

Responsibilities

The Customer Support Assistant will serve as the primary contact for client inquiries, providing accurate information about services and timelines. This role also involves coordinating with internal teams to resolve issues and maintaining client records to ensure service excellence.