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Customer Support Assistant at Alphabe Insight Inc

Cincinnati, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

27.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Written Communication, Problem-Solving, Customer-Oriented Mindset, Multitasking, Prioritization, Customer Service, Support Roles, Phone Support, Email Support, Chat Support, Issue Resolution, Record Keeping, Database Maintenance

Industry

Public Relations and Communications Services

Description

Company Description Mark Rink., we're not just a sales company; we're your trusted partner in achieving unparalleled success. With a dedication to excellence ingrained in our DNA, we pride ourselves on delivering results that exceed expectations. Job Description Job Description: We are seeking a dedicated and personable Customer Support Assistant to join our dynamic team and help us provide outstanding service to our valued customers. In this role, you will be the first point of contact for customers seeking assistance, ensuring their inquiries and issues are addressed promptly, accurately, and with empathy. Responsibilities Respond promptly and courteously to customer inquiries via phone, email, and chat platforms. Provide accurate information regarding products, services, and company policies. Resolve customer complaints by clarifying issues, determining the cause, and offering appropriate solutions. Document customer interactions and maintain detailed records in the support database. Collaborate with internal departments to facilitate swift resolution of technical or billing problems. Follow up with customers to ensure their issues have been satisfactorily resolved. Qualifications Requirements Excellent verbal and written communication skills. Strong problem-solving abilities and a customer-oriented mindset. Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. Previous experience in customer service or support roles is preferred. Additional Information Benefits Competitive hourly pay based on experience. Opportunities for career growth and advancement. Hands-on experience in office administration and operations. Supportive and team-oriented work environment. Compensation: USD 18 - USD 27 - hourly

Responsibilities

The assistant will serve as the primary contact for customers, promptly addressing inquiries and issues via phone, email, and chat with accuracy and empathy. Key duties include resolving complaints, documenting interactions, and collaborating internally for swift issue resolution.