Customer Support Assistant at Alphabe Insight Inc

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

48000.0

Posted On

17 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Professionalism, Efficiency, Detail-oriented, Proactive, Problem-solving, Organizational, Multitasking, Microsoft Office, Record Keeping, Customer Service

Industry

Public Relations and Communications Services

Description

Company Description Swift7 Consultants is a forward-thinking consulting firm dedicated to delivering strategic communication and brand positioning solutions for a diverse portfolio of clients. We specialize in helping organizations strengthen their public presence, enhance stakeholder relationships, and build sustainable reputations in competitive markets. Our team is composed of driven professionals who value precision, creativity, and results. At Swift7 Consultants, we foster a culture of collaboration, accountability, and continuous growth, empowering our employees to contribute meaningfully while developing their professional expertise. Job Description We are seeking a detail-oriented and proactive Customer Support Assistant to join our Houston team. In this role, you will serve as a key point of contact for clients, ensuring inquiries are handled with professionalism, efficiency, and care. The ideal candidate thrives in a fast-paced environment, demonstrates strong communication skills, and is committed to delivering a high standard of service. Responsibilities Respond promptly and professionally to client inquiries via phone and email Maintain accurate records of customer interactions and transactions Assist in resolving product or service concerns with efficiency and tact Coordinate internally with departments to ensure timely follow-up Support administrative tasks related to customer accounts Contribute to continuous improvement of customer service processes Qualifications Strong verbal and written communication skills Excellent organizational and multitasking abilities Professional demeanor and problem-solving mindset Proficiency in Microsoft Office and general office systems Ability to work independently and collaboratively within a team High attention to detail and commitment to accuracy Additional Information Competitive salary ($44,000 – $48,000 annually) Opportunities for professional growth and advancement Structured training and skill development programs Supportive and collaborative work environment Stable full-time position with consistent schedule

Responsibilities

The assistant will act as the primary contact for clients, managing inquiries professionally via phone and email while maintaining accurate interaction records. They will also help resolve service concerns and support administrative tasks related to customer accounts.