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Customer Support Assistant at Alphabe Insight Inc
Birmingham, Alabama, United States -
Full Time

Start Date

Immediate

Expiry Date

24 Apr, 26

Salary

51000.0

Posted On

25 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Support, Communication Skills, Problem-Solving, Organizational Skills, Attention to Detail, Computer Proficiency

Industry

Public Relations and Communications Services

Description
Company Description At Catch Vibe Voice, we believe that meaningful connections drive business success. We are a forward-thinking company focused on building strong client relationships, identifying growth opportunities, and delivering tailored solutions that make an impact. Our culture is collaborative, ambitious, and people-centered, offering an environment where ideas are valued and potential is nurtured. Job Description We are seeking a detail-oriented and customer-focused Customer Support Assistant to join our growing team in Birmingham, AL. This role plays a key part in ensuring our clients receive timely, accurate, and professional support. The ideal candidate is organized, communicative, and motivated to contribute to a positive customer journey while working in a collaborative environment. Responsibilities Serve as a primary point of contact for customer inquiries via phone, email, or internal systems Provide clear, professional, and solution-focused responses to customer needs Maintain accurate records of customer interactions and resolutions Collaborate with internal teams to ensure efficient issue resolution Follow company procedures to ensure consistent and high-quality service Assist with administrative and support tasks related to customer operations Qualifications Strong verbal and written communication skills Professional demeanor with a customer-first mindset Ability to manage multiple tasks while maintaining attention to detail Basic computer proficiency and ability to learn internal systems Strong problem-solving and organizational skills Reliability and a proactive approach to daily responsibilities Additional Information Competitive salary ranging from $47,000 to $51,000 per year Growth opportunities within a supportive and expanding company Skill development through hands-on experience and internal training Stable, full-time position with consistent schedule Collaborative and professional work environment
Responsibilities
The Customer Support Assistant serves as the primary point of contact for customer inquiries and provides professional responses to customer needs. They also maintain accurate records of interactions and collaborate with internal teams for issue resolution.