Customer Support Assistant at Alphabe Insight Inc

Cincinnati, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

48000.0

Posted On

25 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Communication, Problem-Solving, Organization, Time-Management, Multitasking, Critical-Thinking, Professional Demeanor, Customer Focus, Record Keeping, Coordination, Administrative Support

Industry

Public Relations and Communications Services

Description

Company Description Swift7 Consultants is a dynamic consulting firm dedicated to delivering strategic communication and operational solutions that empower organizations to grow with clarity and precision. Our team is composed of forward-thinking professionals who value structure, innovation, and measurable results. We believe that effective communication is the foundation of every successful organization, and we are committed to building systems that drive performance, alignment, and long-term growth. Job Description We are seeking a detail-oriented and service-focused Customer Support Assistant to join our Cincinnati team. This role plays a vital part in ensuring seamless client communication, resolving inquiries efficiently, and supporting internal departments to maintain high service standards. The ideal candidate demonstrates strong organizational skills, excellent communication abilities, and a proactive approach to problem-solving. Responsibilities Respond promptly and professionally to customer inquiries Provide accurate information regarding products, services, and processes Assist in resolving customer concerns and escalating complex issues when necessary Maintain detailed and organized customer records Coordinate with internal teams to ensure timely follow-ups Support administrative tasks related to client services Contribute to improving overall customer experience standards Qualifications Strong verbal and written communication skills Excellent organizational and time-management abilities Professional demeanor and customer-focused mindset Ability to multitask in a fast-paced environment Problem-solving and critical-thinking skills Proficiency in basic computer systems and office software Team-oriented attitude with the ability to work independently Additional Information Competitive salary ($44,000 – $48,000 per year) Clear growth opportunities within the organization Professional development and skill enhancement Supportive and collaborative team environment Structured training and onboarding Stable full-time position with long-term career potential

Responsibilities

The assistant will be responsible for promptly responding to customer inquiries, providing accurate information about products and services, and assisting in resolving customer concerns. This role also involves maintaining organized customer records and coordinating with internal teams for timely follow-ups.