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Customer Support Assistant at Alphabe Insight Inc

Boston, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Apr, 26

Salary

52000.0

Posted On

05 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Written Communication, Organizational Skills, Time Management, Problem-Solving, Attention To Detail, Teamwork, Customer Focus

Industry

Public Relations and Communications Services

Description

Company Description At Elevare Branding, we specialize in building meaningful connections between brands and their audiences. Our approach is rooted in strategy, professionalism, and personal engagement, allowing our clients to elevate their presence and impact in competitive markets. We value ambition, integrity, and growth, and we are committed to developing talent within a collaborative and forward-thinking environment. Job Description We are seeking a Customer Support Assistant who is passionate about delivering excellent service and supporting day-to-day client interactions. This role is ideal for someone who is detail-oriented, organized, and eager to grow within a professional business environment. As a key point of contact, you will help ensure that client inquiries are handled efficiently and professionally. Responsibilities Serve as a primary support contact for client inquiries via phone, email, and internal systems Assist customers with questions, requests, and general support needs Maintain accurate records of customer interactions and updates Coordinate with internal teams to ensure timely resolution of issues Support administrative tasks related to customer service operations Uphold company standards for professionalism and communication Qualifications Strong verbal and written communication skills Excellent organizational and time-management abilities Problem-solving mindset with attention to detail Ability to work effectively in a team-oriented environment Professional attitude and customer-focused approach Additional Information Competitive salary ($47,000 – $52,000 annually) Growth and advancement opportunities Supportive and professional work culture Ongoing training and skill development Stable full-time position

Responsibilities

The Customer Support Assistant will serve as a primary support contact for client inquiries and assist customers with their questions and requests. They will also maintain accurate records of customer interactions and coordinate with internal teams for issue resolution.