Customer Support Assistant at Alphabe Insight Inc

Cleveland, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

38000.0

Posted On

29 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Written Communication, Organization, Multitasking, Problem-solving, Computer Proficiency, Office Software, Customer Service, Priority Management, Attention To Detail

Industry

Public Relations and Communications Services

Description

Company Description At Dinamic AS Group, we are committed to helping businesses achieve sustainable growth through innovative solutions, strong client relationships, and a results-driven approach. Our team values professionalism, collaboration, and continuous development, creating an environment where motivated individuals can build rewarding careers while making a meaningful impact. Job Description Dynamic AS Group is seeking a Customer Support Assistant to join our team in Cleveland, OH. In this role, you will serve as a key point of contact for customers, assisting with inquiries, resolving concerns, and ensuring a high level of customer satisfaction. This position is ideal for individuals with strong communication skills, attention to detail, and a commitment to providing outstanding service. Responsibilities Respond to customer inquiries in a professional and timely manner Provide accurate information regarding products, services, and company policies Assist customers with issue resolution and follow-up communication Maintain and update customer records and documentation Coordinate with internal departments to ensure customer needs are met Monitor customer requests and ensure efficient handling of support cases Identify opportunities to improve customer experience and service processes Perform administrative tasks related to customer support operations Qualifications Excellent verbal and written communication skills Strong organizational and multitasking abilities Professional and customer-focused attitude Ability to work effectively in a team-oriented environment Attention to detail and problem-solving skills Proficiency with computer systems and office software Ability to manage priorities in a fast-paced setting Eagerness to learn and develop new skills Additional Information Competitive salary ranging from $33,000 to $38,000 per year Opportunities for professional growth and career advancement Comprehensive training and ongoing development programs Supportive and collaborative work environment Valuable hands-on experience in customer relations and business operations Stable full-time position with long-term growth potential Skill development in communication, organization, problem-solving, and customer service Positive company culture that values employee contributions

Responsibilities

The role involves serving as the primary contact for customers to resolve inquiries and ensure high satisfaction levels. Responsibilities include maintaining customer records and coordinating with internal departments to meet client needs.