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Customer Support Assistant at Alphabe Insight Inc

Riverside, California, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jul, 26

Salary

0.0

Posted On

06 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Interpersonal skills, Organizational skills, Time-management, Problem-solving, Attention to detail, Customer service, Administrative support, Computer proficiency, Adaptability

Industry

Public Relations and Communications Services

Description

Company Description Trillex Creative Marketing is a forward-thinking marketing firm dedicated to driving brand growth through innovative strategies and impactful campaigns. We are committed to developing talent from within, fostering a collaborative environment where individuals can grow into confident leaders while contributing to meaningful business success. Job Description We are seeking a detail-oriented and client-focused Customer Support Assistant to join our growing team. In this role, you will serve as a key point of contact for clients, ensuring their needs are addressed efficiently and professionally. You will support daily operations by handling inquiries, resolving concerns, and maintaining high standards of service. Responsibilities Respond promptly to customer inquiries via phone, email, and internal systems Assist clients with product and service-related questions Maintain accurate records of customer interactions and transactions Collaborate with internal teams to resolve issues effectively Monitor and follow up on open cases to ensure timely resolution Provide administrative support to the customer support team Uphold company standards for professionalism and customer care Qualifications Strong communication and interpersonal skills Excellent organizational and time-management abilities Problem-solving mindset with attention to detail Ability to work both independently and within a team Basic proficiency with computer systems and office tools Adaptability in a fast-paced work environment Additional Information Competitive salary package Opportunities for professional growth and career development Supportive and collaborative team environment Skill development and ongoing training Stable full-time position with consistent schedule

Responsibilities

The Customer Support Assistant will serve as a primary point of contact for clients, managing inquiries via phone and email while maintaining accurate interaction records. They will also collaborate with internal teams to resolve issues and provide administrative support to ensure high service standards.