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Customer Support Assistant at Alphabe Insight Inc

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

25.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Detail Oriented, Time Management, Record Keeping, Follow Up, Collaboration

Industry

Public Relations and Communications Services

Description

Company Description At Linked Light Pulse, we're not just a sales company; we're your trusted partner in achieving unparalleled success. With a dedication to excellence ingrained in our DNA, we pride ourselves on delivering results that exceed expectations. Job Description Job Description:We are seeking a friendly and detail-oriented Customer Support Assistant to provide excellent service and assist customers with their inquiries, concerns, and requests. This role is ideal for someone who enjoys helping others and thrives in a fast-paced, service-driven environment. Responsibilities Respond to customer inquiries via phone, email, or chat in a timely and professional manner Provide accurate information about products, services, and company policies Assist in resolving customer issues and escalating complex cases when necessary Maintain detailed and accurate records of customer interactions Follow up with customers to ensure their concerns are resolved Collaborate with internal teams to address customer needs and improve service quality Assist in processing orders, returns, and general account inquiries Qualifications Respond to customer inquiries via phone, email, or chat in a timely and professional manner Provide accurate information about products, services, and company policies Assist in resolving customer issues and escalating complex cases when necessary Maintain detailed and accurate records of customer interactions Follow up with customers to ensure their concerns are resolved Collaborate with internal teams to address customer needs and improve service quality Assist in processing orders, returns, and general account inquiries Additional Information Benefits Competitive Salary Flexible Work Schedule Paid Time Off (PTO) Health & Wellness Professional Development Employee Discounts remote job, Compensation: USD 18 - USD 25 - hourly

Responsibilities

The assistant will be responsible for responding to customer inquiries via phone, email, or chat professionally and providing accurate information regarding products, services, and policies. This role also involves assisting in resolving customer issues, maintaining interaction records, and collaborating with internal teams to improve service quality.