JOB OVERVIEW

We are seeking an enthusiastic Customer Support Assistant (CSA) on a 6 month fixed term to join our team to be the main point of support contact for our customers leading up to and post their migration to our new learning management system (LMS). Ensuring customers are aware of their upcoming migration, ensuring that customers can access the LMS post migration and that they understand where they can find support.
Engaging in both active outbound contact and reactive inbound calls and emails this role will impact over 5,400 customers and ensure a seamless transition while maintaining high service levels. The CSA will host customer webinars on specific ‘how to’ topics providing our customers with support on how to use their new LMS.
You should be experienced in Customer Service and have a passion for people, be extremely well organised and have excellent telephone and administrative skills. Full training on our systems will be given, and the CSA will need to become technically proficient in navigating and demonstrating our platform.

QUALIFICATIONS & EXPERIENCE

• Demonstrable experience of working in office-based Customer Support role
• Business to business experience is preferred.

SKILLS

• Strong communication skills with a good phone and email manner
• Good administrative skills and following processes
• Quick to learn new systems and retain technical knowledge
• Ability to work across shared documents
• Ability to prioritise workload and meet deadlines
• Ability to problem solve and find solutions for customer issues
• Willing to learn and share knowledge
• Presentation skills for onboarding webinars
  We are Careskills Academy, a leading national eLearning Provider for the Health and Social Care industry and part of iHasco.
  Join us and contribute to creating memorable experiences for our customers!
  Benefits are pro rata for the term of the contract.
  Job Type: Fixed term contract
  Contract length: 6 months
  Pay: £24,000.00 per year

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• London N14 6HF: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 18/06/2025
Reference ID: CSA25.3.25
Expected start date: 01/07/202

• Maintain good relations with other teams and customers
• Support customers to navigate new LMS to avoid churn
• Proactively consult and oversee customer activity to enable best practices
• Support a collaborative working environment
• Provide good solutions to customer questions.