ABOUT YOU

You are a proactive and empathetic leader who:

• Has a passion for delivering outstanding customer experiences.
• Possesses strong communication and problem-solving skills.
• Thrives in fast-paced environments and embraces challenges.
• Takes a hands-on approach to supporting and empowering your team.
• Continuously seeks innovative ways to improve service quality.

If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.

WHY JOIN US

Joining us is your opportunity to pursue potential. You’ll belong to a collaborative team that’s exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it’s safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities

As a Customer Support Assistant Manager, you will:

• Lead and support a dynamic customer service team to deliver exceptional experiences.
• Manage daily operations, monitor performance metrics, and implement service improvement strategies.
• Utilize strong leadership and problem-solving skills to ensure customer satisfaction.
• Collaborate with cross-functional teams for timely and effective issue resolution.
• Contribute to the continuous improvement of support processes and team capabilities.