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Customer Support Assitant at ScaleupAlly

Noida, Uttar Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

17 Apr, 26

Salary

0.0

Posted On

17 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Communication Skills, Jira, Microsoft Excel, Microsoft Word, Data Handling, Documentation, Record-Keeping, Problem-Solving, Attention to Detail, Service-Oriented Approach, Logical Reasoning, Multi-Tasking, Client Handling, Fast-Paced Environment

Industry

IT Services and IT Consulting

Description

Respond to customer inquiries via email, chat, phone, and ticketing systems in a timely and professional manner Create, update, and manage support tickets using Jira Coordinate with internal teams to resolve customer issues and ensure proper follow-ups Track issue progress and ensure resolution within defined service timelines Maintain accurate and up-to-date records of customer interactions and support activities Follow defined support workflows, documentation standards, and communication guidelines Ensure service-level commitments are met and deliver a consistently positive customer experience Requirements Experience: 0-2 years in a similar support or customer-facing role Strong written and verbal communication skills with high typing speed and accuracy Working knowledge of Microsoft Excel and Microsoft Word Basic understanding of data handling, documentation, and record-keeping practices Familiarity with ticketing and issue-tracking systems (Jira preferred) Strong aptitude with keen attention to detail Ability to understand problems clearly and ask relevant, structured questions Basic problem-solving and logical reasoning capabilities Ability to manage multiple tasks efficiently in a fast-paced support environment Client-handling mindset with a professional, service-oriented approach Benefits Working hours: 11:00 AM – 8:00 PM Working days: 5 days a week (plus 1st & 3rd Saturdays working) Medical Insurance coverage for employees Provident Fund (PF) facility Quarterly parties and yearly outings/trips for team bonding Regular check-ins with leadership for growth and feedback Recognition awards to celebrate high performance Fun activities and team engagement sessions throughout the year

Responsibilities

The Customer Support Assistant will respond to customer inquiries through various channels and manage support tickets using Jira. They will coordinate with internal teams to resolve issues and ensure a positive customer experience.