ABOUT US:

Founded in the quiet countryside of Cornwall, UK in 2007, RouteNote has spent over almost 20 years building a platform that empowers artists to easily get their music heard worldwide, proudly becoming the leading digital music distributor in all of Europe, covering over 95% of the digital music market. It is our belief that artists of all sizes, from anywhere in the world, should have the opportunity to share their music with listeners everywhere, empowering artists with the means to reach a global audience on all of the biggest platforms, on their own terms.
Our team is built upon a love for music, many of us being musicians and creatives outside of the office. We know what people want for their music and we do our best to help their dreams come true using our passion and experience. We work with the top services around the world to ensure that your music can be heard everywhere, no matter how people are listening. We are constantly working hard to provide new and exciting opportunities to help artists and labels sell their music, grow their fan bases and rocket their music careers to new heights.

We are looking for a passionate and confident Customer Support Associate to join our fun and friendly Customer Support team! As a Customer Support Associate, you will play a crucial role in building and maintaining positives relationships with our customers. You will be the primary point of contact for our user base, providing exceptional support and assistance. Your ability to understand customer needs, effectively communicate with various stakeholders, and contribute to process improvements will be essential to our success.
What we want:

Our ideal Customer Support Associate will have/be:

• Excellent written and verbal communication skills, with a preference for a casual and friendly tone.
• GSCE or equivalent in Maths and English.
• Strong problem-solving and analytical abilities.
• Ability to work independently and as part of a team.
• Customer-oriented mindset with a positive and enthusiastic attitude.
• Strong attention to detail, problem-solving, and organisational skills.
• Proficiency in relevant software applications (e.g. CRM, help desk ticketing systems).
• Proven track record in delivering exceptional customer support.
• Skilled computer user with proficiency in Windows operating system.
• Adaptable communicator who can effectively interact with diverse customers.
• Efficient multitasker capable of prioritising tasks and managing time effectively.
• Experience user of Google Suite tools for streamlined workflows.

Bonus extras:

• Previous experience in customer support or a related field is preferred.
• Music Industry knowledge and experience
• Product/service knowledge and experience

What we offer in return:

• Casual dress
• Company pension
• Free on-site parking
• Enhanced sick pay
• Enhanced maternity and paternity leave
• Wellness programme
• Generous annual leave entitlement (28 days plus bank holidays)
• Flexible start and finish times (between the hours of 08.00 and 18.00)
• Remote/Hybrid working (3 days office working / 2 days remote working)
• Modern dog friendly office environment
• Social events and onsite games rooms ( table tennis, play station, pool table) and mini gym

Schedule:

• Monday to Friday (35 hours per week)

RouteNote is an equal opportunity employer. We have a strong culture of inclusion, curiosity and flexibility. We want you to help us create a world where millions of people are more creative, fulfilled and inspired.
We’re a social, friendly bunch here at RouteNote. If you would like more information please contact our People & Culture team at people@routenote.com