Customer Support Associate at Abby Health

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

37000.0

Posted On

20 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Written English, Customer Support, Live Chat Support, Email Communication, Appointment Booking, Administrative Tasks, Verbal Communication, Organization, Independent Working

Industry

Information Services

Description

About the role We’re an Australian online medical clinic looking for a reliable and proactive Customer Support Associate based in the Philippines to join our team remotely. This is a full-time, long-term, permanent position with consistent hours, a supportive environment, and real benefits. You’ll be the friendly first point of contact for our patients before and after their appointments — mostly via live chat and email — alongside a range of supporting administrative tasks. Most of your day will be spent on written communication, so excellent English writing skills are essential. This is not a call centre role, but you should be confident handling an occasional phone call when needed. What you'll do Respond to patients via live chat and email with professionalism and warmth Assist with appointment bookings and general inquiries Complete support-related administrative tasks Make occasional outbound phone calls when required What we’re looking for Exceptional written English — clear grammar, natural tone, and strong attention to detail Experience in chat or email-based customer support A friendly, customer-first approach to communication Confident verbal communication for occasional phone calls Proactive, organised, and comfortable working independently Previous experience in healthcare or appointment-based services is a bonus Schedule Monday to Friday (Saturday and Sunday off): 10:00am – 7:00pm AEST/AEDT (8:00am –5:00pm Philippines time) Each shift includes 30 minutes of paid break plus a 1-hour unpaid break Full-time availability required. As a growing company, shift patterns may evolve over time — flexibility is appreciated. What we offer PHP 37,000 per month, paid via our Employer of Record (EOR) Permanent, full-time employment — not contractor or freelance work Top-tier private health insurance Paid annual leave and paid public holidays All work equipment provided (laptop, headset, peripherals) 100% remote, work-from-home role A stable, long-term role with consistent hours A respectful, fast-paced team that values your contribution Genuine opportunities to grow with us over time How to apply If you’re a detail-oriented support professional with excellent written English and a heart for helping people, we’d love to hear from you. Please submit your application with a short note telling us why this role appeals to you.

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Responsibilities

Act as the primary point of contact for patients via live chat and email to handle inquiries and appointment bookings. Perform supporting administrative tasks and occasional outbound phone calls to ensure smooth clinic operations.