Business Unit: Customer Transformation & Operations
Salary range: £23,500 - £27,000 per annum DOE + red-hot benefits
Location: Hybrid with occasional travel to a Hub (Leeds, Gosforth, Glasgow)

• Validating documents and closing deceased customers account while supporting the family members at every step of the process.Providing specialist bereavement support.
• The role involves considerable contact with relatives and those associated with our late customer, Funeral Directors, Solicitors and relevant outside agencies.
• Working as part of a large and diverse team where everyone works together to achieve an excellent customer outcome.
• As we’re a regulated organisation, we need you to work within the appropriate regulatory frameworks we follow.
• Being flexible in your approach and willing to get involved in other areas of the department where the customer needs us.