WHAT WE’RE LOOKING FOR

Our support team is one of the main reasons for BuildingLink’s success over the last twenty years and we take tremendous pride in serving as one of the most highly praised customer support teams in the industry! This is a great opportunity for you if you care deeply, genuinely and passionately about customer support and about the role it plays in making others’ lives easier.
We’re looking for self-motivated, collaborative candidates who have a passion for solving problems, and a knack for communicating their message to the audience, whether business or technical. You thrive on learning and teaching something new every day, and you aren’t afraid of asking questions. You’ll work alongside experienced professionals sharing the mission of simplifying and elevating the lives of our customers through the use of BuildingLink.
If you’ve had experience providing Customer Support/Service, are technically-minded and willing to learn new things in a fast paced environment - Please apply!

WHO WE ARE

BuildingLink, powered by Bregal Sagemount, simplifies and elevates modern working and living in residential communities with inspired solutions, pioneering technology, and dedicated service. We are a rapidly growing SaaS company, providing an incredibly robust, cross-platform suite of products, serving 6,000+ properties and a growing customer base of nearly two million residents across the globe. As the preferred PropTech solution for condo/co-op and luxury multifamily buildings, we have ambitious plans to become a vital solution for all property management teams by expanding our products and extending our reach. We pride ourselves on excellence and delivering meaningful products of the highest standards that translate to measurable impact on the properties we work with.

• Taking ownership of customer issues and questions from inquiry to resolution.
• Prioritizing and responding to support tickets, phone calls, emails, and internal messages in a timely manner.
• Approaching each customer interaction with a high sense of urgency, coupled with immense care, empathy, patience, and professionalism.
• Using excellent judgment to troubleshoot customer issues, identify paths forward, and clearly communicate solutions and how-to’s.
• Escalating complex technical bugs for investigation, and updating customers on developments and fixes throughout the process.
• Taking a proactive approach to individual learning.
• Collaborating closely and professionally among your team and across all functional teams (Development, Product Management, and Sales) to ensure customer requests are handled in a timely manner.
• And you’re always welcome to send a funny gif every so often to brighten up your co-worker’s day.