The USGA is a mission-based golf organization whose purpose is to unify the golf community through handicapping and grassroots programs; to showcase the game’s best talent through the U.S. Open, U.S. Women’s Open and 13 other national championships and our museum; to provide unbiased global governance with The R&A through the playing, equipment and Amateur Status rules; and to advance issues important to golf’s future, with a focus on driving sustainability, accessibility and inclusion. As a nonprofit association, our work and our team are driven to act for the good of the game. The USGA’s headquarters are located in Liberty Corner, NJ, with a recently opened campus in Pinehurst, NC. For more, visit usga.org.

ABOUT THIS ROLE:

The Customer Support Associate, DEACON will support incoming support questions for the Moisture Meter, GS3 and DEACON product lines. They will walk customers through account setup, feature usage, and troubleshooting problems. Working alongside Customer Success specialists and engineering they will escalate support or technical issues. They will test incoming hardware for QC standards during receiving, or test return warranty products for defects.

WHAT YOU’LL DO:

• Serve as first point of contact for technical support questions.
• Maintain support tickets and customer information in Hubspot CRM.
• Notify Product and Support leadership of all escalation issues.
• Support customers in setting up Moisture Meter, GS3 hardware and DEACON software product.
• Test all incoming GS3 product to meet QC standards.
• Ensure GS3 products are organized and charged prior to shipment.
• Partner with mailroom team to support the shipment of GS products.
• Analyze all technical support issues, warranty claims, and work with engineering staff on technical escalations.
• Document customer interactions and update CRM accuracy.
• Create internal documentation for change management and incidents.