We are seeking a dynamic and customer-focused individual to join our team as a Call Center & Customer Service Executive. The ideal candidate will have prior experience in handling customer inquiries and support calls, with the ability to deliver a positive client experience at all times. This role requires strong communication skills, a professional appearance, and the flexibility to manage varying shifts, ( 8AM to 5PM, 9AM to 6PM and 1PM to 10 PM).

REQUIREMENTS

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• Previous experience in a Call Center or Customer Service role is a must

• Experience in the Real Estate industry is a strong advantage
• Proficiency in Microsoft Office and basic administrative skills
• Well-groomed, confident, and presentable with a pleasant demeanor
• Excellent verbal and written communication skills in English
• Fluency in any additional language(s) other than English and Arabic is a plus
• Female candidates preferred under the age of 35; male candidates will also be considered
• Must be flexible with work hours, especially the 1:00 PM to 10:00 PM shift and weekend shifts

• Handle inbound and outbound calls in a courteous and professional manner
• Assist clients with inquiries, complaints, and service-related questions
• Maintain accurate records of customer interactions and follow-ups
• Support administrative tasks including documentation, reporting, and coordination
• Collaborate with other departments to resolve customer issues efficiently
• Provide a high level of customer satisfaction through effective communication
• Be flexible to cover other shifts as needed