Driven Properties is seeking a Customer Support Associate to join our Customer Care team. The ideal candidate will act as the first point of contact for clients, ensuring every inquiry is handled professionally, efficiently, and with a customer-first mindset.
We are looking for a proactive communicator who can thrive in a fast-paced real estate environment, is comfortable handling multiple channels of communication, and has a passion for delivering excellent customer service while supporting our sales and leasing teams.

LEAD QUALIFICATION & ROUTING

• Qualify incoming leads by understanding client requirements, budget, and preferences.
• Route potential buyers/tenants to the appropriate property consultant or leasing agent for immediate assistance.
• Maintain an updated record of leads in the CRM system, ensuring accurate tracking and follow-up.
• Support the Sales and Leasing teams by ensuring hot leads are prioritized and acted upon quickly.

CUSTOMER EXPERIENCE ENHANCEMENT

• Collect and document customer feedback to improve service delivery.
• Contribute to FAQs, knowledge base updates, and process improvements.
• Promote company services by ensuring clients receive a smooth, positive experience from inquiry to deal closure.

REQUIREMENTS

• Prior experience in customer service, call center, or client-facing role (real estate or property portals experience is a plus).
• Excellent communication skills (verbal & written) in English; Arabic or other languages are an advantage.
• Strong lead qualification and customer engagement abilities.
• Familiarity with property portals (Bayut, Property Finder, Dubizzle) is highly preferred.
• Proficiency in MS Office and CRM systems.
• Ability to multitask, prioritize, and work under pressure.
• Customer-centric mindset with a professional and approachable attitude.
• Flexibility to adjust to rotating shifts, weekend schedules, and support other branches as needed.