JOIN APALEO AND SHAPE THE FUTURE OF HOSPITALITY TECH!

At Apaleo, we’re revolutionizing the hospitality industry with our API-first property management platform, giving businesses the power to build a tech ecosystem that enhances both guest experiences and staff efficiency. With seamless integrations to hundreds of apps through the Apaleo Store, our platform simplifies operations, elevates the guest journey, and drives revenue growth.
Are you ready to make an impact? We’re looking for a Customer Support Associate (f/m/d) to join our dynamic team and help shape the future of hospitality technology!

WHAT YOU’LL BRING TO THE TEAM:

We’re seeking a dedicated team member with the following qualities:

• Language Proficiency: Your English skills are top-notch (C1 level) and German C1 in spoken and written communication.
• Team Player: You value honesty, accountability, and teamwork. You understand the importance of a positive working culture and treat everyone with respect, offering assistance when needed, and upholding our company values.
• Growth Mindset: You embrace an open feedback culture and actively seek growth opportunities. You’re an avid learner, always eager to expand your knowledge and adapt quickly to new systems and processes.

Please review the following details regarding our location and working style requirements.

• Work Location & Flexibility: This position is open to candidates already residing and eligible to work in Germany. The role can be performed remotely from anywhere within Germany. Alternatively, if you are based in Munich, you have the option to work in a hybrid setup from our Munich office.

BONUS QUALIFICATIONS:

• 1+ years of experience in support, API, automation, or software, with a preference for those with hospitality background.
• Proven ability to manage support cases throughout their entire lifecycle, including initial customer inquiries, issue triage, reproduction, documenting bug reports for development handoff, and case resolution.
• Experience working with APIs and technical tools.
• Hospitality background
  If you meet these qualifications or believe you have the potential to excel in this role, we encourage you to apply. Your passion for delivering exceptional customer experiences and your commitment to detail-oriented problem-solving matter most to us.

• Assist and Empower: Take charge of level 1, escalation ticket inquiries, diagnosing and troubleshooting platform related problems related to customer integrations, and providing exceptional support leveraging your Apaleo platform expertise.
• Teamwork and Problem Solving: Collaborate with cross-functional teams, including business development and product experts, to tackle complex challenges and bring our API-first and open platform vision to life.
• Elevate Customer Experience: Elevate the customer experience by providing unparalleled support to our customers and clients within the Apaleo API ecosystem.
• Continuous Improvement: Embrace opportunities for personal and professional growth by actively participating in our continuous improvement process.
• Documentation and Knowledge Management: Identify frequently asked questions, enhance documentation for self-service, prepare reports on customer issues, and maintain the Apaleo knowledge base.
• Adaptability: You thrive on flexibility, willingly participating in the on-call rotations