Customer Support Associate (German Speaker) at Amadeus

Warsaw, Masovian Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

0.0

Posted On

14 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, German Language, Problem-Solving, Attention to Detail, Reliability, Customer-Centricity, Collaboration, Communication, Time Management, Amadeus Products Knowledge

Industry

IT Services and IT Consulting

Description

Job Title Customer Support Associate (German Speaker) As a Customer Support Associate, you will deliver the personalized, high-quality support to our customers who encounter various questions using Amadeus products and solutions. You will join the Global Support EMEA team, an international team giving support to Global Amadeus Products and Solutions. Key Accountabilities Support customers on the phone, portal and online chat with a wide variety of queries Research customer question in a timely manner and follow up directly with the customer with recommendations and action plans Gain a broad knowledge of Amadeus products to answer a wide variety of customer questions Display a positive can-do attitude and demonstrate a commitment to delivering excellent customer service Provide premium support services and collaborate with internal teams About the ideal candidate: Polish and English languages – verbal and written communication on proficient level Experience in customer support Nice to have: Travel industry experience Customer-centricity Strong problem-solving abilities, attention to detail and reliability Ability to work effectively unsupervised, achieving deadlines and objectives Positive and collaborative attitude, willing to relate and work closely with others Ability to prioritize workload to ensure targets are met College graduate of relevant discipline or qualifications from a college or university. What we can offer you: 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including healthcare insurance, as well as lunch allowance and other benefits. 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues. 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment. 🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them. 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization. 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees. 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose. #LI-EMEA Diversity & Inclusion Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law. We are Amadeus and we make travel work better for everyone, everywhere. As part of our global team of 20,000+ passionate team members across 100+ locations, you’ll join a community united by a love for travel and technology. We’re not just shaping the future of travel; we’re using it as a force for good, enriching lives and supporting our planet. Here, you’ll be free to innovate and grow with driven colleagues. Join us on a journey where you will help us bring the world closer!

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

As a Customer Support Associate, you will provide personalized support to customers using Amadeus products. This includes handling queries via phone, portal, and online chat, and following up with recommendations and action plans.