Location
Remote - in US
Employment Type
Part time
Location Type
Remote
Department
Customer Support
Overview
We are a profitable, mission-driven fintech company that provides quality financial solutions for people whose needs go unmet by traditional institutions. We serve people with complex needs and those who care for them, and it is an honor to wake up in the morning knowing that we have a profound impact on our customers’ lives.
As a Customer Support Associate I, you will quickly become an integral member of our Customer Support team. You will field a variety of inbound phone inquiries from our cardholders, and provide warm, professional customer service to the people who rely on our services.
If you are someone who values helping people, gets energized by speaking with customers over the phone, has great attention to detail, verbal communication skills, and possesses a high degree of empathy and patience, this could be the role for you - we encourage you to apply!

We are looking for someone who can work a set 24-hour per week schedule:

• Monday, Tuesday, and Friday: 8-hour days (which include a 1-hour unpaid meal break)
• Starting between 6:00 a.m. PT // 9:00 a.m. ET & 9:00 a.m. PT // 12:00 p.m. ET on each day

Please indicate in our application questions your preferred start time.
This is a remote position, and you are welcome to work from anywhere in the US.

• Provide exceptional support to our customers over the phone.
• Learn and embody the “True Link Voice” - our unique way of communicating with customers.
• Be a detective and a problem solver who helps guide our customers to the best possible solution.
• Help individuals with unique financial needs navigate our product.
• Share customer feedback and experiences with the team.
• Proudly represent our company, which is known for providing top-notch customer support.