Location
Remote - in US
Employment Type
Full time
Location Type
Remote
Department
Customer Support
Overview
We are a profitable, mission-driven fintech company that provides quality financial solutions for people whose needs go unmet by traditional institutions. We serve people with complex needs and those who care for them, and it is an honor to wake up in the morning knowing that we have a profound impact on our customers’ lives.
As a Customer Support Associate, you will quickly become an integral member of our Customer Support team and a go-to expert on our customers. You will field a variety of inbound phone, email, and live chat inquiries from both our cardholders and card administrators, and provide warm, professional customer service to the people who rely on our services to help navigate important decisions and life situations.
If you are someone who values helping people, gets energized by speaking with customers over the phone, has great attention to detail, brings excellent written and verbal communication skills, and possesses a high degree of empathy and patience, this could be the role for you - we encourage you to apply!

We are looking for someone who can be scheduled for 8-hour work days (inclusive of a 1-hour, unpaid meal break), five days a week, between either:

• 6:00 a.m. PT - 2:00 p.m. PT // 9:00 a.m. ET - 5:00 p.m. ET
• 9:00 a.m. PT - 5:00 p.m. PT // 12:00 p.m. - 8:00 p.m. ET

This is a remote position, and you are welcome to work from anywhere in the US.

• Provide exceptional support to our customers via phone, email, and live chat.
• Learn and embody the “True Link Voice” - our unique way of communicating with customers.
• Be a detective and a problem solver who helps people resolve unique financial issues.
• Help individuals with unique financial needs navigate important life situations.
• Share customer feedback and experiences with the team.
• Proudly represent our company, which is known for providing top-notch customer support.