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Customer Support Associate - Makati at Tasq Staffing Solutions, Inc.

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

23 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Inquiry Handling, Issue Resolution, Communication, Record Keeping, Team Collaboration, Performance Target Achievement, BPO Experience, English Proficiency

Industry

Staffing and Recruiting

Description

We are seeking a Customer Support Associate to join a growing team in Makati. The ideal candidate will provide excellent customer service by handling inquiries, resolving issues, and ensuring customer satisfaction through effective communication and support. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat Assist customers with their concerns and provide appropriate solutions Maintain accurate records of customer interactions and transactions Collaborate with other team members to improve customer service processes Meet or exceed individual and team performance targets At least a high school graduate Must have at least 12 months of solid BPO experience Must be conversant in both spoken and written English Amenable to work fully on-site in Makati City Amenable to work on graveyard shift and shifting schedule Can start ASAP Free HMO Free Dependents Night Differential Program Incentives Please note that this is contingent to the final company or account you'll be profiled to.

Responsibilities

The associate will be responsible for providing excellent customer service by promptly handling inquiries via phone, email, and chat, and resolving customer concerns with appropriate solutions. Key duties also include maintaining accurate interaction records and collaborating with the team to enhance service processes.