Customer Support Associate (Part-time) at Qlub

Hong Kong, Hong Kong Island, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Communication, Problem-Solving, Multitasking, Prioritisation, Attention To Detail, Customer Focus, Troubleshooting

Industry

Financial Services

Description

Why qlub? Qlub is revolutionising the dining experience with ultra-fast, seamless payment solutions. Our technology enables customers to pay in seconds by scanning a QR code – no app download required. From Pay-at-Table QR payments and Digital Menus to Order-and-Pay tech, Payment Links, and SoftPOS terminals, Qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Plus, splitting the bill with friends has never been easier! We help restaurants focus on what they do best: providing exceptional dining experiences. By removing payment hassles, we increase table turnover and improve operational efficiency, boosting profits. Features like analytics, instant tipping and reviews, and automated accounting empower restaurants to thrive in today’s digital-first world. With a total fundraising of $72M from top-tier global investors and partnerships with thousands of eateries worldwide, Qlub is leading the charge in digital payment transformation for the F&B industry. This is more than a job—it’s a mission to transform how restaurants and guests interact, and we’re building high-performing, diverse teams to power that growth. The Role We’re seeking a dynamic and experienced Part-time Customer Support Associate to join our fast-growing team in Hong Kong. You will be responsible for responding to customer queries in a timely manner, via phone, email or chat and supporting merchants on qlub’s platform and services. What You’ll Be Driving Responsible for responding to customer queries in a timely manner, via phone, email, or chat. Identify and troubleshoot issues that customers may encounter while using the service. Capture, organise and report any product issues or useful discussions brought up by customers to the internal team. Work closely with the Operations team to follow up with customers to ensure technical issues are resolved. Support management with important strategic insights and recommendations based on on-ground feedback, reports & industry trends. What You Bring 0 - 1 years of experience in customer support. Fresh graduates are welcome to apply. Excellent communication skills, both written and verbal. Ability to multitask and prioritise in a fast-paced environment. Strong problem-solving skills and attention to detail. Customer-focused with a positive attitude. Availability to work flexible hours, including weekends. What we offer Flexible scheduling within a 9‑hour workday (between 9:00 a.m. and 10:00 p.m.) Hybrid work arrangement with work‑from‑home flexibility Sounds like you? Are you excited by this opportunity? If so, “Apply now”.

Responsibilities

The associate will be responsible for promptly responding to customer inquiries via phone, email, or chat, and identifying and troubleshooting issues encountered by merchants using the Qlub platform. They will also capture and report product issues internally and collaborate with the Operations team to ensure technical resolutions.